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FAQ
Find answers to common questions about appointments, treatment options, insurance, forms, and what to expect
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Find answers to common questions about appointments, treatment options, insurance, forms, and what to expect from your visit.
Where do you practice?
Upper Extremity ATX is located at Northwest Hills Surgical Hospital, Suite 207, 6818 Austin Center Blvd, Austin TX 78731. Ample parking is available on site. Telehealth visits are available for appropriate follow-up and out-of-area consultations.
Do you see throwing athletes?
Yes. Elbow and shoulder pathology in overhead and throwing athletes — including UCL tears, SLAP tears, shoulder instability, and biceps pathology — is a core part of the practice. Treatment plans account for the specific mechanical demands of your sport and your timeline back to competition.
What insurance plans do you accept?
We accept Medicare, Blue Cross Blue Shield of Texas, Aetna, United Healthcare, Tricare, WellMed, and most major commercial plans. See the Insurance section below for more detail, or verify your coverage directly through the patient portal.
What surgical procedures do you perform?
The full range of shoulder, elbow, hand, wrist, and peripheral nerve surgery — from common outpatient procedures to complex fracture reconstruction, joint replacement, and nerve surgery. A complete list is available on the Procedures page.
Do you offer biologic or regenerative medicine?
Yes, through our affiliated practice Regen ATX, which operates alongside Upper Extremity ATX at the same location. PRP, BMAC, exosome therapy, and performance health services are available as standalone cash-pay offerings or as adjuncts to surgical care. Learn more at RegenATX.com.
Do you see pediatric patients?
We see patients 16 and older for most conditions. Younger patients with acute fractures or specific upper extremity injuries may be evaluated on a case-by-case basis — contact us to discuss.
Do you see repetitive stress and workplace injuries?
Yes. Repetitive stress injuries of the hand, wrist, elbow, and shoulder are among the most common conditions we treat. Worker's compensation cases are accepted on a per-network basis — contact us to confirm your carrier before scheduling.
What body parts do you treat?
Shoulder, elbow, forearm, wrist, hand, and fingers — the full upper extremity — as well as peripheral nerve conditions affecting the arm. For problems outside this region, we're happy to discuss your situation and refer you to the appropriate specialist.
Where can I find new patient and other forms?
All new patient forms are available through the patient portal. You can schedule your appointment directly through the portal as well — you'll receive an invitation link when your account is created, or you can register through the link below. Completing forms in advance helps us make the most of your visit.
What are your cash pay and regenerative medicine costs?
Cash pay visit pricing and Regen ATX service costs are listed below and on the Regen ATX pricing page. Concierge packages are available at 3, 6, and 12 months — see below for details or contact us for a custom arrangement.
We offer competitive rates on specialist care: full listing
Clear, Transparent Pricing
You’re not the only one frustrated with health insurance companies. Most of what happens in a surgical practice runs through insurance — and we've structured our participation to cover the plans most patients in the Austin area carry. For services outside that framework, including regenerative medicine, performance health, and concierge arrangements, cash-pay pricing is straightforward and listed in full. No hidden fees, no surprise billing, no rate you won't recognize when the visit is over.
For patients who carry insurance and are also pursuing surgical care: we provide a detailed superbill at every visit, which you can submit to your carrier for potential reimbursement. We make no guarantees about what your plan will cover, but we'll give you everything you need to make the case.
Insurance
- Medicare
- Blue Cross Blue Shield of Texas
- Aetna
- United Healthcare (UHC)
- Tricare • WellMed
- Most major commercial plans
- The fastest way to verify your specific coverage is through the patient portal.
Cash Pay Visits
- New patient visit: $300
- Follow-up visit: $200
- Visits run longer than a standard specialist appointment — that's intentional.
Surgical Procedures
- In-office and surgical procedures are covered by most major carriers.
- Wide-awake in-office procedures are available for a range of conditions — you can drive yourself to and from these.
- See the full Procedures page for the complete list.
Concierge Packages
- 3, 6, and 12-month arrangements available.
- Longer visits, preferred scheduling, telehealth access, and ongoing clinical oversight.
- Designed for post-operative recovery, root cause assessment, and patients who want a sustained clinical relationship.
- Contact us to discuss which structure fits your situation.
Regenerative Medicine
- PRP, BMAC, exosome therapy, peptide protocols, and hormonal optimization available through Regen ATX.
- Pricing listed on the Regen ATX pricing page.
- Biologic augmentation at the time of surgery is also available — worth discussing early in the surgical planning process.
Worker's Compensation
- Accepted on a per-network basis.
- Contact us prior to scheduling to confirm your carrier and claim status.
Legal, IME, and Consulting
- Independent medical evaluations, expert witness work, and device consulting available.
- Contact us directly for rates and availability.
Insurance
Medicare
Traditional Medicare (Parts A & B)
Aetna
Commercial and Medicare Advantage plans
Tricare
Active duty, retired military, and dependents
Blue Cross Blue Shield of Texas
Most BCBS TX plan types accepted
United Healthcare (UHC)
Commercial and Medicare Advantage plans
WellMed
Medicare Advantage plans
Most Major Commercial Plans
Verify your specific plan through the patient portal before scheduling.
Insurance FAQs
What if I started with a cash-pay visit and then needed surgery?
If your initial visit is cash pay and surgery is subsequently recommended, your surgical care will be billed through your insurance in the normal course — the two are independent. Your cash-pay visit is not applied as a credit toward surgical care, but it does ensure that by the time surgery is scheduled, we already have a thorough understanding of your situation. Many patients find this a faster and more direct path to a surgical decision than waiting through an insurance-driven new patient queue.
How do I verify my insurance before my visit?
Insurance verification can be completed directly through the patient portal. You'll need your insurance card and member ID. If you run into any issues, contact us and we'll assist.
Appointments can be scheduled directly through the patient portal. For insurance questions, worker's compensation inquiries, legal and consulting requests, or anything that doesn't fit the standard scheduling flow — reach out directly and we will get back to you.
Upper Extremity ATX — Fellowship-trained hand, upper extremity, and peripheral nerve surgery. Located at the Austin Surgical Plaza – 6818 Austin Center Blvd, Suite 207, Austin TX. Better care, by design.
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